Cancellation Policy
Effective Date: March 1, 2025
1. Introduction
Thank you for choosing Jorge Hachumak's services. This Cancellation Policy explains the terms and conditions regarding the cancellation of services or appointments provided by Hachumak. By using his services, you agree to the terms outlined in this policy.
2. Cancellation of Services/Appointments
- Cancellation Requests: To cancel a service or appointment, please submit a request through phone call at 925-478-0345 or email at info@hachumak.com at least 48 hours prior to service date if it is a personal session unless you have requested a private series of sessions and three weeks prior to any plant medicine ceremonies in Peru.
- Refunds: Refunds will be processed according to the following terms:
- Full Refund: If you cancel with 48 hours or more notice of the service date of a healing session and Hachumak is in the local area you will receive your deposit back. If you cancel before 16 calendar days of your first healing session that Hachumak is flying to your city specifically for you , you are eligible for a full refund of your deposit. If you cancel 22 calendar days ahead of a plant medicine ceremony in Peru.
- No Refund of Deposit: Cancellations made within 47 hours of a healing session appointment and Hachumak is in the local area or within 15 calendar days for private healing sessions and you are flying Hachumak to your city. If you cancel within 21 calendar days (including holidays) of a plant ceremony in Peru you are not eligible for a refund of deposit.
- No Refunds on services already provided by Hachumak under any circumstances.
3. Cancellation of Appointments
- Appointment Changes or Cancellations: If you need to cancel or reschedule an appointment, please provide at least 48 hours notice before the scheduled appointment time.
- Late Cancellations: Cancellations made less than 48 hours before the scheduled healing session appointment may be subject to a no refund of deposit.
4. Exceptions
- Emergency Situations: We understand that emergencies can arise. Please contact us as soon as possible if you need to cancel due to an emergency, and we will do our best to accommodate your situation.
- Special Circumstances: We may consider exceptions to the cancellation policy on a case-by-case basis. Please contact us to discuss your specific situation.
5. Procedure for Cancellation
To cancel an appointment, please follow these steps:
- For Services: please call, text or use WhatsApp to 1-925-478-0345
- For Appointments: please call, text or use WhatsApp to 1-925-478-0345
6. Contact Information
For any questions or to request a cancellation, please contact us at:
Tatiana Haag
Email: info@hachumak.com
Phone: 1-925-478-0345
7. Policy Updates
We may update this Cancellation Policy from time to time. Any changes will be posted on our website with an updated effective date. It is your responsibility to review this policy periodically for any updates.